Lucio Platform – Terms of Use (USA)
Effective Date: Nov 17 2025
These Terms of Use (“Terms”) constitute a binding agreement between you (“User”) and Lucio Inc ( “Lucio”), the provider of the Lucio Products, which include the Lucio Studio Desktop App, the Lucio Word and Outlook Add-ins, and the web application as hosted on www.lucioai.com (“Platform”). By accessing or using the Products and its associated services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, you must discontinue use of the Products immediately. If you have entered into a separate written agreement with Lucio governing the use of the Products or any part thereof , the terms of such separate agreement shall prevail to the extent of any conflict or inconsistency with these Terms, for the duration of such separate agreement.
1. Agreement to Terms
By accessing or using the Platform, you (“User”) acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
If you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization.
2. Description of Services
Lucio is a software-as-a-service artificial intelligence platform offering automated document analysis and related functionalities through subscription-based access.
3. Authorized Use
3.1. License
Lucio grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Platform solely for your internal business purposes.
3.2. Prohibited Use
You shall not:
Copy, modify, reverse engineer, or attempt to access the source code of the Platform.
Bypass or disable any security or authentication mechanism.
Share login credentials or allow unauthorized individuals to access the Platform.
Upload content that violates U.S. law, including intellectual property, privacy, or consumer-protection laws.
Use the Platform for unlawful, harmful, or unethical purposes.
3.3. Misuse
Lucio may suspend or terminate access and pursue legal remedies for violation of these Terms.
4. User Obligations
4.1. Account Security
Users must maintain the confidentiality of their account credentials. All account activity is deemed authorized by the account holder.
4.2. Legal Compliance
Users must comply with all applicable U.S. laws, including:
Data-protection and privacy laws
Intellectual property laws
Export control laws (see Section 14)
4.3. Incident Reporting
Users must report unauthorized access or security incidents without undue delay to contact@lucioai.com.
5. Payment Terms
Subscription fees, usage charges, and overage fees (e.g., number of documents or seats) are billed as specified at signup or in your order form.
Payments must be made within the stated timeframe.
Lucio Inc may suspend service for non-payment.
Fees are non-refundable except where required by law or expressly stated.
6. Intellectual Property
All rights, title, and interest in the Platform, including software, algorithms, interfaces, and documentation, belong exclusively to Lucio Inc and its licensors. These terms grant no transfer of ownership.
7. Privacy and Data Protection
7.1. Customer Data Ownership
Ownership of all data uploaded and generated by Users (“Customer Data”) remains solely with the User.
7.2. Role as Processor
Lucio processes Customer Data solely to provide the Platform and its services as per instructions of the User. Lucio Inc does not sell Customer Data or use Customer Data for targeted advertising.
7.3. Security
Lucio uses industry-standard technical and organizational measures to protect Customer Data. Users are responsible for ensuring their own compliance requirements (e.g., document classification policies).
7.4. Restrictions on Data Use
Lucio will not:
Use Customer Data to train or improve AI models,
Disclose Customer Data to third parties except service providers under contractual confidentiality,
Retain Customer Data beyond the subscription period except as required for legal compliance.
7.5. U.S. State Privacy Laws
For Users subject to state privacy laws such as the CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA, Lucio Inc acts as a “service provider” or “processor.”
7.6. HIPAA
The Platform is not intended for storage of Protected Health Information (“PHI”), and Lucio Inc does not act as a Business Associate unless a mutually signed Business Associate Agreement (BAA) is executed.
8. Limitation of Liability
To the fullest extent permitted by applicable law:
Lucio is not liable for indirect, incidental, punitive, or consequential damages, including lost profits, lost data, business interruption, or loss of goodwill.
Lucio's total aggregate liability is limited to the amount paid by User for the subscription during the twelve (12) months preceding the event giving rise to the claim.
These limitations apply regardless of legal theory and even if Lucio was advised of the possibility of damages.
9. Indemnification
You agree to indemnify, defend, and hold harmless Lucio Inc from any claims, damages, liabilities, and expenses arising out of:
Your use of the Platform in violation of these Terms,
Your uploaded content,
Your breach of law or infringement of third-party rights.
10. Term and Termination
10.1. Termination by User
Users may terminate their subscription by written notice to contact@lucioai.com, effective at the end of the current billing period unless otherwise stated.
10.2. Termination by Lucio Inc
Lucio Inc may terminate or suspend access for:
Material breach,
Non-payment,
Violations of law or security obligations.
10.3. Effect of Termination
Upon termination:
Access to the Platform will cease.
Outstanding amounts must be paid.
Lucio Inc will delete Customer Data per its data retention policy.
11. Disclaimers
The Platform provides automated analytics and does not constitute legal advice.
Users must consult qualified professionals before relying on any output.
Lucio Inc disclaims all implied warranties, including merchantability, fitness for a particular purpose, or non-infringement The output may contain errors or omissions due to the probabilistic nature of the technology used, users must verify before usage or reliance on any output.
Lucio may use Customer’s name and logo for marketing unless the customer opts out in writing.
12. Governing Law and Dispute Resolution
12.1. Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
12.2. Arbitration
Any dispute, controversy or claim arising out of or in connection with the Agreement, or the breach, termination, enforcement, interpretation or invalidity thereof, including the determination of the scope or applicability of the Agreement to arbitrate, shall be determined through confidential binding arbitration in New York, New York before 1 (one) arbitrator and administered by the American Arbitration Association (the “AAA”). If the parties cannot mutually agree on an arbitrator, the AAA shall appoint the arbitrator. The AAA shall administer the confidential binding arbitration pursuant to its Commercial Arbitration Rules. The Parties shall maintain the confidential nature of the arbitration proceeding and the award, including the hearing. Judgment on the award may be entered in any court having jurisdiction. The Parties intend that the rule of construction that provides that a document is construed against the maker thereof be inapplicable in the construction of any of the terms of the Agreement.
12.3. Informal Resolution
Before initiating arbitration or any other legal process, the parties shall first attempt in good faith to resolve the dispute through informal negotiations. A party that intends to initiate arbitration must first provide written notice of the dispute and allow the other party 15 days to engage in good-faith discussions.
13. DMCA Notice
If you believe content on the Platform infringes your copyright, you may submit a Digital Millennium Copyright Act (DMCA) notice to:
Email: notices@lucioai.com
Subject: DMCA Takedown Request
14. Export Compliance
You may not use or access the Platform in violation of U.S. export laws (including sanctions administered by OFAC). You represent that you are not on any U.S. denied-party list.
15. U.S. Government End Users
The Platform is “commercial computer software” under FAR 2.101 and is provided with only those rights customarily granted to the public.
16. Updates to Terms
Lucio may revise these Terms. Updated Terms become effective upon posting, and continued use constitutes acceptance.
17. Contact Information
For support or inquiries: write to us at help@lucioai.com
