Lucio Terms of Use
Terms of Use
These Terms of Use apply to customers contracting with Zenlegal Technology Private Limited (India) or Lucio Inc (outside India).
Agreement to Terms
1.1 These Terms of Use (“Terms”) constitute a binding agreement between you (“User” or “Customer”) and the Lucio contracting entity identified below (“Zenlegal” or “Lucio”), the provider of the Lucio Products, which include the Lucio Studio Desktop App, the Lucio Word and Outlook Add-ins, and the web application as hosted on www.lucioai.com (“Platform”).
1.2 Your contracting entity depends on your location. If you are located in India, you contract with Zenlegal Technology Private Limited. If you are located outside India (other than the United States), you contract with Lucio Inc. References to “Lucio”, “we”, “us” or “our” mean the entity you contract with. Zenlegal Technology Private Limited and Lucio Inc are together the “Lucio Group”.
1.3 The User (also referred to as “you” or the “Customer”) may be an individual legal practitioner or a law firm, partnership, chambers company or other organisation. If you accept these Terms on behalf of an organisation, you represent that you are authorised to bind that firm or organisation, and “Customer” means that entity and its authorised users. You must be at least 18 years old and legally capable of entering into a binding contract.
1.4 By accessing or using the Products and its associated services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, you must discontinue use of the Products immediately. If you have entered into a separate written agreement with a member of the Lucio Group governing the use of the Products or any part thereof, the terms of such separate agreement shall prevail to the extent of any conflict or inconsistency with these Terms, for the duration of such separate agreement.
1.5 In addition to these Terms, your use of the Products is also governed by our Privacy Policy, Data Processing Agreement and Technical and Organizational Measures as applicable, all of which are incorporated herein by reference. These documents outline how we collect, process, store, and protect your personal data in compliance with applicable laws and regulations. By using the Products, you confirm your acceptance of these terms and the practices outlined in these linked documents. If you disagree with any aspect of these documents, you must cease using the Products immediately.
1.6 If you are located in the United States, these Terms do not apply to you. Your access to and use of the Lucio Products is instead governed exclusively by the Lucio Platform Terms of Use (USA) at https://www.lucioai.com/policy/lucio-platform-terms-of-use-usa.
Description of Services
Lucio is a suite of artificial intelligence-powered Products providing document analysis functionalities that are accessible through a subscription model. The Products use generative artificial intelligence. Because such technology is probabilistic, the outputs generated by the Products (“Output”) may be inaccurate, incomplete or not suited to your particular matter, and may not be unique to you. You are responsible for reviewing and verifying all Output through a suitably qualified professional before relying on it. The Products do not provide legal advice and do not create a lawyer-client relationship between you and Lucio.
Authorized Use
3.1 Permitted Use
You are granted a limited, non-exclusive, non-transferable, non-sublicensable and revocable license to access and use the Products solely for your own internal professional purposes, and only within the number of authorised users and usage and other limits set out in your order form if applicable. Where you use the Products in connection with the practice of law or the provision of legal services, you remain solely responsible for compliance with all applicable rules of professional conduct, bar or regulatory requirements, client confidentiality obligations and duties of competence. Lucio does not assume, and is not responsible for, any of your professional or regulatory obligations.
3.2 Prohibited Actions
You shall not:
(a) Copy, reverse engineer, decompile, disassemble, or attempt to derive the source code of the Products.
(b) Resell the Products, its associated services, share login credentials or allow unauthorized access.
(c) Use the Products for any unlawful, illegal, or unethical purposes, or upload data that violates applicable laws or third-party rights.
(d) Rely on any Output as a substitute for the independent professional judgment of a qualified lawyer, or present Output to any person as legal advice without appropriate professional review.
(e) Use the Products to engage in the unauthorised practice of law or in any high-risk or safety-critical use without qualified human oversight.
(f) Use the Products or any Output to develop, train or improve any competing product or artificial intelligence model, or to benchmark or examine the Products for a competitor.
(g) Scrape, crawl or use automated means to use the product or extract data from, or circumvent any usage limit, rate limit or security measure.
(h) Submit to the Products any personal data, confidential information or material of a third party without having all necessary rights, consents and authority to do so.
3.3 Fair Usage
Your subscription is subject to fair and reasonable usage. Lucio may set, monitor and enforce such usage. Non-fair usage includes and is not limited to Prohibited Actions as listed in 3.2, irrational, malicious or excessive usage or, non-human usage such as automation or bots, that disrupts Product performance.
3.4 Misuse and Penalties
In case of misuse or violation of these Terms, Lucio reserves the right to:
(a) Immediately suspend or terminate your access to the Products.
(b) Impose penalties, including additional fees for unauthorized usage.
(c) Pursue legal remedies, if applicable.
User Obligations
4.1 Account Security
Users are responsible for maintaining the confidentiality of their login credentials. Any activity conducted through an account will be deemed authorized by the account holder.
4.2 Compliance
Users must comply with all applicable laws, regulations, and internal company policies while using the Products.
4.3 Incident Reporting
Users must promptly report any unauthorized use or security breach affecting their account.
Payment Terms
Users exceeding notified usage limits (if any) will be charged extra as per applicable rates.
Payments must be made within the specified timelines to avoid late payment charges or service suspension.
Fees are exclusive of taxes, and you are responsible for all applicable taxes, duties and withholdings (other than taxes on Lucio’s income).
All fees are non-refundable, including pre-paid fees for any unused portion of a subscription term.
Subscriptions renew automatically for successive terms unless cancelled before the renewal date.
Intellectual Property
6.1 All intellectual property, including software, design, methodologies, and features of the Lucio Products, remains the exclusive property of Lucio and its licensors. No rights are granted to you other than the limited licence expressly set out in these Terms.
6.2 As between the parties and to the extent permitted by law, you retain all rights in the Inputs you submit and own the Output generated for you, and Lucio assigns to you any rights it may have in that Output. You acknowledge that Output may not be eligible for copyright or similar protection to the extent it is generated without sufficient human authorship, and that similar or identical Output may be generated for other customers.
6.3 If you provide feedback or suggestions about the Products, you grant Lucio a perpetual, irrevocable, royalty-free licence to use that feedback.
Privacy and Data Protection
7.1 Ownership of Data
All data input and output by the User (“Customer Data”) remains the sole property of the User or their organization.
7.2 Data Processing
Lucio acts as a data processor and processes Customer Data solely as per the instructions of the User, as necessary for the provision of services, in compliance with applicable data protection laws.
7.3 Data Security
Lucio employs industry-standard security measures to protect Customer Data from unauthorized access, loss, or misuse. However, Users are responsible for ensuring their use of the Products complies with applicable privacy laws.
7.4 Restrictions on Data Use
Customer Data will not be used for training or enhancing AI models, or for the benefit of any third party unless as explicitly authorized by User.
Limitation of Liability
To the maximum extent permitted by applicable law, and except for liability that by law cannot be excluded, neither party shall be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, business or data, arising out of or relating to these Terms or the Products. To the maximum extent permitted by applicable law, Lucio’s total aggregate liability arising out of or relating to these Terms or the Products shall not exceed the total subscription fees paid by you to Lucio in the twelve (12) months immediately preceding the event giving rise to the claim, or, where you have paid no fees (including free or trial use), one hundred US dollars (USD 100) or the equivalent in local currency. This limit applies in the aggregate across you and your affiliates.
Disclaimers and No Legal Advice
To the maximum extent permitted by law, the Products and all Output are provided on an “AS IS” basis, without warranty of any kind, whether express, implied or statutory. The Services do not constitute and shall neither be construed nor interpreted or relied upon as legal advice, counsel, opinion, or recommendations. You agree not to use the Services as a substitute for legal, commercial, or contractual advice by qualified professionals. Lucio disclaims any warranties or assurances of accuracy of the Services. No lawyer-client relationship is created between you and Lucio by your use of the Products.
Indemnification
You shall defend, indemnify and hold harmless Lucio, its affiliates, and their respective officers, employees and agents from and against any third-party claims, liabilities, damages, losses and costs (including reasonable legal fees) arising out of or relating to (a) your use of the Products or Output in breach of these Terms or applicable law, (b) the Customer Data or Inputs you submit, (c) your violation of any third-party right, and (d) any claim brought by your own clients or any other person arising from your use of, or reliance on, the Products or Output.
Termination, Suspension and Effect
11.1 Termination by User
The User may terminate their subscription by providing written notice to notices@lucioai.com. Termination does not entitle you to any refund of pre-paid fees.
11.2 Suspension
Lucio may suspend your access to all or part of the Products, with notice where reasonably practicable, if (a) you breach these Terms, the Acceptable Use provisions or the fair-usage limits, (b) there is a security risk to or attack on the Products, (c) any fee is overdue, (d) suspension is required by law, or (e) a third-party provider needed to deliver the Products suspends or terminates access. Lucio will restore access once the cause is cured, where curable, and will have no liability for any suspension made in accordance with these Terms.
11.3 Termination by Lucio
Lucio reserves the right to terminate access for:
(a) Breach of these Terms.
(b) Non-payment of fees.
(c) Engagement in prohibited actions.
(d) Convenience, in which case Lucio will refund any pre-paid fees for the unused portion of the then-current term.
11.4 Effect of Termination
Upon termination, access to the Products will be revoked, and the User must settle any outstanding payments. You must cease all use of the Products. Termination does not affect any rights or obligations that accrued before termination.
11.5 Survival
The following provisions survive termination or expiry of these Terms: Sections 3.4 (Misuse), 5 (Payment, as to accrued amounts), 6 (Intellectual Property), 7 (Privacy and Data Protection), 8 (Limitation of Liability), 9 (Disclaimers), 10 (Indemnification), 11.4 (Effect of Termination), 11.5 (Survival), 12 (Governing Law) and 14 (General), together with any provision that by its nature should survive.
Governing Law and Dispute Resolution
These Terms are governed by the laws of India and subject to the exclusive jurisdiction of the courts in Bengaluru, India. The parties will first attempt in good faith to resolve any dispute informally, and either party may then pursue the dispute in the courts, where the parties so agree, through binding arbitration.
Updates to Terms
Lucio may revise these Terms, the Privacy Policy, the Data Processing Agreement, and the Technical and Organizational Measures periodically. Updated versions of these documents will be posted on the website. Where a change is materially adverse to you, Lucio will use reasonable efforts to give at least 30 days’ advance notice by email or in-product notice before it takes effect. Continued use of the Products after such updates constitutes your acceptance of the revised Terms and documents.
General
(a) Force majeure. Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control.
(b) Assignment. You may not assign these Terms without Lucio’s prior written consent. Lucio may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets.
(c) Notices. Notices to Lucio must be sent to notices@lucioai.com. Lucio may give notice to you by email or through the Product.
(d) Order of precedence. In the event of conflict, a separate signed agreement with a Lucio Group entity prevails, then these Terms, then the incorporated policies.
(e) Severability and waiver. If any provision is held unenforceable, the remainder continues in effect, and no failure to enforce a provision is a waiver of it.
(f) Relationship. The parties are independent contractors, and these Terms create no partnership, agency or employment relationship.
