Lucio Shipping Policy
At Lucio, we aim to deliver our services efficiently and securely. As a SaaS provider, the majority of our solutions and updates are delivered digitally. Below are the key aspects of our shipping and delivery policy:
1. Digital Delivery
• Activation Details: Upon successful subscription, account activation details, including login credentials, are provided via email within 24-48 hours of payment confirmation.
• Platform Access: Users can access Lucio through our secure web application after completing the account activation process.
2. Documentation and Resources
• Onboarding Materials: Training guides, feature walkthroughs, and use-case articles are shared digitally via our Help Centre or email.
• Support Materials: Any additional documentation or resources requested will be provided through email or downloadable links.
3. Licensing Information
• License Key Delivery: For users requiring license keys, these are securely shared via email upon successful onboarding.
4. Updates and Enhancements
• Feature Updates: Lucio’s product updates and new feature releases are delivered automatically to all active accounts as part of our continuous service improvement.
• Notifications: Customers will be informed about updates through email or in-platform notifications.
5. Security Assurance
• Encrypted Delivery: Sensitive information, such as login details or access credentials, is shared via secure and encrypted channels to ensure data security.
6. Additional Physical Materials (if applicable)
• If Lucio provides any physical materials (e.g., promotional items, printed guides):
• Shipping Method: Standard courier services will be used for deliveries.
• Shipping Time: Physical materials will be dispatched within 7-10 business days of confirmation.
• Tracking: Tracking details will be shared via email.
7. Customer Support
• For any issues or inquiries regarding delivery, users can contact us at contact@lucioai.com or their designated POC.
